We’re here to help
Support
Get help with your account, a post, a location, or a moderation decision.
Last updated August 5, 2026Contact VEXUMI
Email surion@vexumi.app. Include your @handle, device type, and a short description of the issue. For safety, never send your password or verification code.
Account and login
VEXUMI uses Google sign-in on Android and supports Apple sign-in on iPhone. Make sure you select the same account you originally used. If login does not complete, update the app, check your connection, and try again.
Photos and uploads
Keep VEXUMI open until the upload finishes. If an upload fails, use the retry control on the post. VEXUMI prepares photos in a 4:5 frame and may add dark edges when a crop does not fill the frame.
Location and places
Location is optional and requested only while you use the feature. Pin public businesses only. You can deny permission and choose a place manually instead.
Reporting and appeals
Use Report on a post for the fastest review. For an appeal, email your handle, the relevant post or decision, and why you believe it should be reconsidered.
Privacy and deletion
Read the Privacy Policy for data details or use the account-deletion page to start a permanent deletion request without the app.